Privacy policy

Privacy Policy

Last Updated: November 17, 2025

Nurture Your Pet (“we,” “our,” or “the Site”) operates this website and all related services, tools, and features (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when visiting or interacting with our Services.

By continuing to use our website, you acknowledge that you have reviewed and understand the practices described below.

1. Personal Information We Collect

“Personal information” refers to data that can identify you directly or indirectly. Depending on how you interact with our Services, we may collect the following:

Information You Provide

Contact details: Name, email address, phone number, billing and shipping addresses
Payment details: Limited payment information necessary to complete transactions (processed securely by our payment partners)
Account information: Username, password, preferences, saved items
Order history: Items purchased, returned, exchanged, or added to cart
Customer support communications: Messages, inquiries, or correspondence you send to us

Information Collected Automatically

Device and technical information: IP address, browser type, operating system, device type
Browsing activity: Pages visited, time spent on the site, referring URLs
Cookies and similar technologies: Used to improve your experience, support site functionality, and help deliver relevant advertising

Information From Third Parties

Payment processors
Shipping carriers
Analytics and marketing partners
Customer support tools

2. How We Use Personal Information

We use your information for purposes necessary to operate and improve our Services, including:

Processing orders and delivering products
Managing your account and saved preferences
Providing customer support
Personalizing your experience (e.g., recommended products)
Sending marketing communications when permitted
Analyzing site performance and understanding user behavior
Preventing fraud, security issues, and unauthorized activity
Complying with legal obligations or responding to lawful requests

We do not sell your personal information.

3. How We Share Personal Information

We may share your information with:

Service Providers

Trusted third parties that help us operate our business, such as:

Shopify (website hosting and e-commerce infrastructure)
Payment processors
Shipping and fulfillment partners
Cloud storage and IT providers
Marketing and analytics vendors

These partners only receive the information necessary to perform their services.

Affiliates & Business Transfers

If we undergo a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required to comply with laws, regulations, subpoenas, or court orders.

Relationship with Shopify

Our platform is hosted and supported by Shopify. Shopify processes some of your information to operate and improve its merchant services.
For details on how Shopify uses personal information and your rights, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Marketing and Cookies

We use cookies and similar technologies to enhance your browsing experience, understand site traffic, and support advertising activities.

You can manage cookie preferences directly through your browser settings. Some advertising partners also offer opt-out options, including through our CCPA Opt-Out page to adjust advertising preferences.

Rights and Consent

Depending on your location, you may have rights relating to your personal data, including:

Accessing the information we hold about you
Requesting corrections or updates
Requesting deletion
Restricting or objecting to certain uses
Requesting data portability
Withdrawing consent to marketing communications
Opting out of targeted advertising

Requests can be submitted via contact@nurtureyourpet.com.
For EEA and UK residents, additional rights may apply under applicable data protection laws.

We will verify your identity before processing your request and respond as legally required. Residents in the EEA, UK, and other regions may have additional rights under local data protection laws.

Children’s Data

Our Services are not intended for children or individuals below the legal age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided data, contact us and we will remove it.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures to safeguard your information. While no system is entirely risk-free, we work to protect your data from unauthorized access or misuse.

We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

International Data Transfers

Your information may be stored or processed in countries outside your own, including locations with different data protection laws. When transferring information from the EEA or UK, we rely on approved legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.

External Links

Our website may link to third-party sites. We are not responsible for the content, practices, or policies of external platforms.
Users should review the privacy policies of any linked sites before submitting personal data.

Complaints

If you have concerns about how we handle your data, contact us at contact@nurtureyourpet.com.
EEA residents may also contact their regional data protection authority, available here.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, operational, or technological requirements.
Revised versions will be posted with an updated “Last Updated” date at the top of this page.

Contact Information

For privacy inquiries, data requests, or complaints, you can reach us at:

Email: contact@nurtureyourpet.com
Address: FLAT 301, 3/F, Kam On Building, 176 Queen’s Road, Central, Hong Kong, HK