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Answers about our PEMF wellness devices, ordering, shipping, warranty and returns — all in one place.
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Our PEMF Devices
NYP Nico
NYP Nico is a pocket-sized PEMF wellness device for pets and humans, designed to bring targeted wellness into everyday life.
NYP Oliver
Inspired by the Earth's natural frequency, NYP Oliver combines PEMF technology with chakra wellness principles to promote harmony, balance, and everyday wellness for pets and humans alike.
NYP Gina
NYP Gina is a premium full-body PEMF mat for pets and humans, where advanced technology and sound therapy come together to create immersive experiences of balance and vitality.
Popular Questions
What is PEMF and how does it work?
PEMF stands for Pulsed Electromagnetic Field. Our devices generate low-frequency electromagnetic pulses that stimulate cell metabolism, help alleviate everyday stiffness, and support general wellness — for both pets and people.
NYP PEMF devices are general-wellness devices only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Always consult a licensed healthcare provider or veterinarian before use.
What's the difference between the NYP Nico, Oliver and Gina?
NYP Nico — a compact, portable 4-coil device for targeted muscle and joint support. Runs on a 9V battery, USB power bank, or mains adapter. Best for targeted sessions on hips, knees, shoulders, neck, or back.
NYP Oliver — a set-and-forget PEMF mat using the natural Schumann frequency. Designed for extended daily use (3+ hours), including overnight placement under pet bedding or your own sheets.
NYP Gina — our full-body 96-coil mat with Sound Therapy. Connects via Bluetooth or 3.5mm cable and converts any audio signal into an analog PEMF field. The most capable option for whole-body support.
Is PEMF therapy safe? Are there any contraindications?
PEMF therapy is generally well tolerated and has no known harmful side effects. However, NYP devices should NOT be used during pregnancy, while using a non-MRI-safe IUD, or by anyone with a pacemaker, hearing aid, medical pump, organ transplant, or other electrical implant. If an implant is MRI-safe, it is safe to use alongside our PEMF devices.
Always consult a licensed healthcare provider or veterinarian before starting PEMF therapy.
How long should I use my NYP device each session?
We recommend a minimum of 30 minutes per day. There is no maximum session length — you cannot overdose on PEMF. For the NYP Oliver and Gina, overnight use is common and safe. For the NYP Nico, use it on the targeted area for as long as needed. Building a consistent daily routine delivers the best outcomes over time.
What ongoing support do I get after purchasing?
Every NYP purchase includes: a free consultation with a Certified PEMF Professional, weekly email check-ins from an NYP PEMF Professional for your first 6 months, 24/7 customer support via email and live chat, access to our Pet Parent Forum and Learning Centre, and a free PEMF eBook. Our goal is to ensure you get results from your device, not just deliver a box.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as the express checkout options shown at checkout, such as Shop Pay, Google Pay and Apple Pay. All payments are processed securely — we never see or store your full card details.
Can I cancel or modify my order after placing it?
Please contact our support team as soon as possible if you need to cancel or modify an order. Once an order has been dispatched we are unable to make changes, but you can still use our 90-day money-back guarantee after delivery.
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1–2 business days. Once your order ships, you'll receive an email with a tracking number. Typical delivery is 3–7 business days domestically and 7–14 business days internationally, depending on destination and customs.
Do you offer free shipping?
Yes — we offer free worldwide shipping on all new orders, dispatched via FedEx or UPS. Most orders arrive within 10–15 business days, though delivery times may vary by location, customs processing, and local courier operations. Once your order ships, you will receive a tracking number by email so you can follow your delivery at any time.
Warranty & Returns
What is your return policy?
We offer a 90-day money-back guarantee — no questions asked. The device must be returned in good condition with all original accessories and packaging intact. Customers are responsible for return shipping costs. Once we receive and inspect the return, your refund is processed within 7–10 business days to your original payment method.
How long is the money-back guarantee?
We offer a 90-day money-back guarantee — no questions asked. The product must be returned in good condition with all original accessories and packaging intact. Customers are responsible for return shipping costs. Once we receive and inspect the item, refunds are processed within 7–10 business days to your original payment method.
What does the 1-year warranty cover?
Our 1-year warranty covers manufacturing defects and issues not caused by misuse, accidental damage, or improper handling. If you experience a problem, contact our support team with your order number and a description of the issue. We will walk you through troubleshooting steps first — many issues can be resolved quickly. If the problem remains unresolved, we may ask you to return the device; confirmed manufacturing defects are replaced at no additional cost.
Product Use & Care
How do I get started with my new device?
Each device ships with a quick-start guide and full user manual. Unbox, charge or connect power as instructed, choose a program, and let your pet settle on or near the device naturally — never force them onto it. Start with short sessions and build a routine gradually.
Are PEMF devices safe to use with metal implants?
Non-magnetic metal implants — such as rods, screws, and plates — are safe for use with NYP PEMF devices. A simple rule to follow: if an implant is safe for an MRI, it is safe to use alongside our devices.
Do NOT use any NYP device if you have a pacemaker, hearing aid, medical pump, non-MRI-safe IUD, or any other active electrical implant. When in doubt, consult your healthcare provider before use.
How do I clean and maintain my NYP device?
Clean the main unit and mat using a damp cloth or a cloth dampened with 75% alcohol, then allow to dry completely before use. Do not wash the mat in water, do not use it in wet or humid environments, and never fold the mat while in use. Store the device in the included storage bag to protect it during travel or when not in use.
Do I need to supervise my pet during a PEMF session?
No supervision is required during PEMF sessions. Pets can use the mat while you go about your day. Place the mat under their bedding, on their sleeping pad, or in their favourite spot and let them settle on it naturally. Never force a pet onto the mat. For the NYP Oliver and Gina, overnight use is practical and safe, with very low power consumption and no maximum session duration.
NYP Nico — Portable Muscle Relief Device
What is the NYP Nico best suited for?
The NYP Nico is a compact, 4-coil PEMF device designed for targeted joint and muscle support. Its portable form factor makes it ideal for focused sessions on specific areas — hips, knees, elbows, shoulders, neck, or back — for pets and people alike. It runs on a 9V battery, USB power bank, or mains adapter, so it works equally well at home or on the go.
How do I use the NYP Nico on my pet?
Position the Nico's coil directly over the area you want to support — hip, knee, shoulder, neck, or back — and secure it with the included strap. Select your preferred intensity level (1, 2, or 3) and allow the device to run while your pet is settled. There is no maximum session length; use for as long as needed. The Nico is suitable for both pets and people.
What power source does the NYP Nico use?
The NYP Nico can be powered by a standard 9V battery, a USB power bank, or a mains adapter — making it the only NYP device that operates completely without mains power. This flexibility makes it practical for home use, travel, car journeys, outdoor walks, and vet visits alike.
NYP Oliver — PEMF Mat
What makes the NYP Oliver different from the Gina?
The Oliver is our set-and-forget PEMF mat that uses the natural Schumann frequency (approx. 7.83 Hz). It covers a large area — spine, legs, lower back — and is designed for extended daily sessions of 3+ hours, including overnight use. The Gina is larger (200 cm), has 96 coils versus Oliver's 20, and adds Sound Therapy via Bluetooth or cable. If you want a simple dedicated PEMF mat for daily or overnight use, the Oliver is the right choice.
Can I leave the NYP Oliver running overnight?
Yes. The NYP Oliver is designed for extended use and can run 24 hours non-stop with very low power consumption. We recommend sessions of at least 3 hours per day. Overnight use is a practical option — simply slide the mat under your pet's bedding or beneath your own sheets before you sleep. No supervision is required, and there is no maximum duration.
What frequency does the NYP Oliver use?
The NYP Oliver operates at the Schumann resonance — the natural electromagnetic frequency of the Earth (approximately 7.83 Hz). It delivers a dedicated square-wave output at this frequency rather than a complex menu of settings, keeping use straightforward. The mat's field penetration reaches more than 30 cm, covering large areas such as the full spine and legs.
NYP Gina — Full-Body PEMF Mat
What features does the NYP Gina include?
The Gina is our most advanced device: a full-size 200 cm mat with 96 output coils delivering up to 1,013.3 Gauss per coil and field penetration of up to 400 mm. Its Sound Therapy mode converts any audio — music, frequency tracks, or binaural beats — into an analog PEMF field via Bluetooth or 3.5mm cable. Designed for whole-body support sessions of 30+ minutes daily, for both you and your pet.
How do I connect audio to the NYP Gina?
The NYP Gina supports both Bluetooth and 3.5mm audio cable input. For Bluetooth, search for the device name MP1000 on your phone or tablet and pair it. For a wired connection, plug any 3.5mm audio source into the input port. Once connected, play any audio — music, frequency tracks, binaural beats, or PEMF programs — and the mat converts the signal into an analog PEMF field matching the waveform and frequency of the audio across the full 20 Hz to 21,050 Hz range.
What is the field penetration depth of the NYP Gina?
The NYP Gina generates a magnetic field of up to 1,013.3 Gauss per coil across its 96 coils. The optimum treatment range is within 400 mm (approximately 15.5 inches) of the mat surface — a penetration depth that reaches deep tissue layers that surface-level devices cannot access. The mat's 200 cm length provides full-body coverage for most pets and people simultaneously.
What frequency range does the NYP Gina support?
The NYP Gina supports an analog PEMF frequency range of 20 Hz to 21,050 Hz. This range is determined by whatever audio signal you input via Bluetooth or 3.5mm cable — the mat converts the audio waveform directly into an analog PEMF field. This means you can apply any frequency within the range by selecting the corresponding audio program, giving you capabilities normally reserved for clinical-grade systems.
Still have a question?
Can't find your answer? Our support team is happy to help.
Contact UsNYP products are general-wellness devices — not medical devices, and not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare provider or licensed veterinarian before use.
