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Answers about our PEMF wellness devices, ordering, shipping, warranty and returns — all in one place.

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Our PEMF Devices

Topic

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as the express checkout options shown at checkout, such as Shop Pay, Google Pay and Apple Pay. All payments are processed securely — we never see or store your full card details.

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Shipping & Delivery

How long will my order take to arrive?

Orders are processed within 1–2 business days. Once your order ships, you'll receive an email with a tracking number. Typical delivery is 3–7 business days domestically and 7–14 business days internationally, depending on destination and customs.

Topic

Warranty & Returns

What is your return policy?

We offer a 30-day return window from the date of delivery. To be eligible, the device must be in its original condition with all accessories, manuals and packaging included. Once we receive and inspect the return, your refund is issued to the original payment method.

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Product Use & Care

How do I get started with my new device?

Each device ships with a quick-start guide and full user manual. Unbox, charge or connect power as instructed, choose a program, and let your pet settle on or near the device naturally — never force them onto it. Start with short sessions and build a routine gradually.

Product

NYP Nico — Portable Muscle Relief Device

What is the NYP Nico best suited for?

The Nico is a compact, battery-powered device designed for mild, temporary relief of everyday muscle discomfort. Its portable size makes it ideal for targeted use, travel, and pets (or people) on the move.

Product

NYP Oliver — PEMF Mat

What makes the NYP Oliver different from the Gina?

The Oliver is our everyday PEMF mat focused on supporting balance, flexibility and mood as part of a daily wellness routine. The Gina is larger, full-body sized, and adds sound-vibration features. If you want a simple, dedicated PEMF mat for regular sessions, the Oliver is a great fit.

Product

NYP Gina — Full-Body PEMF Mat

What features does the NYP Gina include?

The Gina is our most advanced device: a full-size mat combining Analog & Digital PEMF technology with optional sound-vibration features. Its large surface area makes it ideal for home wellness routines — helping create a calm environment for relaxation and rest after daily activity, for both you and your pet.

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Nurture Your Pet products are general-wellness devices for relaxation support only — not medical devices, and not intended to diagnose, treat, cure, or prevent any disease. PEMF statements have not been evaluated by the FDA. Individual results may vary.