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Answers about our PEMF wellness devices, ordering, shipping, warranty and returns — all in one place.
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Our PEMF Devices
Popular Questions
What is PEMF and how does it work?
PEMF stands for Pulsed Electromagnetic Field. Our devices generate gentle, low-frequency electromagnetic pulses that may help support relaxation, ease everyday stiffness, and encourage a general sense of calm and balance — for both pets and people.
PEMF products are intended for general-wellness support only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Individual experiences may vary.
What's the difference between the NYP Nico, Oliver and Gina?
NYP Nico — a compact, battery-powered portable device for mild, temporary relief of everyday muscle discomfort. Ideal for travel and on-the-go use.
NYP Oliver — a PEMF mat designed to support balance, flexibility and mood as part of a daily wellness routine.
NYP Gina — our full-body PEMF mat with Analog & Digital PEMF technology plus optional sound-vibration features, ideal for shared home wellness routines for you and your pet.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as the express checkout options shown at checkout, such as Shop Pay, Google Pay and Apple Pay. All payments are processed securely — we never see or store your full card details.
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1–2 business days. Once your order ships, you'll receive an email with a tracking number. Typical delivery is 3–7 business days domestically and 7–14 business days internationally, depending on destination and customs.
Warranty & Returns
What is your return policy?
We offer a 30-day return window from the date of delivery. To be eligible, the device must be in its original condition with all accessories, manuals and packaging included. Once we receive and inspect the return, your refund is issued to the original payment method.
Product Use & Care
How do I get started with my new device?
Each device ships with a quick-start guide and full user manual. Unbox, charge or connect power as instructed, choose a program, and let your pet settle on or near the device naturally — never force them onto it. Start with short sessions and build a routine gradually.
NYP Nico — Portable Muscle Relief Device
What is the NYP Nico best suited for?
The Nico is a compact, battery-powered device designed for mild, temporary relief of everyday muscle discomfort. Its portable size makes it ideal for targeted use, travel, and pets (or people) on the move.
NYP Oliver — PEMF Mat
What makes the NYP Oliver different from the Gina?
The Oliver is our everyday PEMF mat focused on supporting balance, flexibility and mood as part of a daily wellness routine. The Gina is larger, full-body sized, and adds sound-vibration features. If you want a simple, dedicated PEMF mat for regular sessions, the Oliver is a great fit.
NYP Gina — Full-Body PEMF Mat
What features does the NYP Gina include?
The Gina is our most advanced device: a full-size mat combining Analog & Digital PEMF technology with optional sound-vibration features. Its large surface area makes it ideal for home wellness routines — helping create a calm environment for relaxation and rest after daily activity, for both you and your pet.
Still have a question?
Can't find your answer? Our support team is happy to help.
Contact UsNurture Your Pet products are general-wellness devices for relaxation support only — not medical devices, and not intended to diagnose, treat, cure, or prevent any disease. PEMF statements have not been evaluated by the FDA. Individual results may vary.
