PEMF Support & Consultation Service

To help you get the best experience from your purchase, we offer free consultations from a Certified PEMF Professional who is trained in the general use of PEMF wellness devices.

This complimentary service includes:

1. Personalized Guidance

Our PEMF professional will help you understand how to use your device safely and effectively based on general best practices.

Please note that this guidance is not medical or veterinary advice.

2. Weekly Email Check-Ins (First 6 Months)

For the first six months after your purchase, you’ll receive weekly email check-ins.

These check-ins are designed to:

• 
  Answer questions about device setup and usage
  
• 
  Offer tips for building a consistent PEMF routine
  
• 
  Provide general wellness guidance related to device use
  
• 
  Help you feel confident and supported with your new product
  

3. Ongoing Support

Even after the 6-month check-in period, you’re welcome to contact us anytime if you need help or clarification.

24/7 Customer Support

Our customer support team is available 24/7 through email, our website, and live chat. Whether you need help with product questions, order updates, or general assistance, we’re here to support you anytime, anywhere.

If you ever have a question or need guidance, just reach out — we’re always happy to help.

3-Month Money-Back Guarantee

We want you to feel confident in your purchase. That’s why we offer a 3-month money-back guarantee — no questions asked.

Conditions

• The product must be returned in good condition, with intact packaging and all original accessories.
  
• Customers are responsible for the return shipping costs when sending the product back to us.
  

How It Works

1. Request a Return: Contact our support team to let us know you would like to use the money-back guarantee.
   
2. Send the Product Back: Package the item securely and ship it to the return address provided by our team.
   
3. Inspection & Approval: Once we receive the product, we will inspect it to ensure it meets the return conditions.
   
4. Refund Processing: If everything is in order, we will process your refund within 7–10 business days to your original payment method.
   

If you need any assistance during the process, our support team is here to help.

1-Year Warranty

We offer a 1-year warranty on all our products for any manufacturing defects or issues not caused by misuse, accidental damage, or improper handling. Here’s how to submit a warranty claim:

1. Contact Us

If you notice a problem with your product, send us an email or reach out to our support team to report the issue. Please include your order number and a brief description of the problem.

2. Troubleshooting

Our team will walk you through a few troubleshooting steps to help identify or resolve the issue. Many problems can be fixed quickly without needing to send the product back.

3. If the Issue Remains Unresolved

If the troubleshooting steps don’t solve the problem, we may ask you to send the product back to us for inspection. Please pack the item securely before shipping.

4. Replacement

Once we receive the product, our team will inspect it.

If it’s confirmed to have a manufacturing defect, we will send you a brand-new replacement at no additional cost.

Our Commitment to You

We want every customer to feel confident and supported when choosing our products. That’s why we back every purchase with a money-back satisfaction guarantee. If you’re not happy with your experience, you can return the product within the guarantee period for a full refund no hassle, no pressure.

Our goal is to earn your trust through quality products, reliable support, and a commitment to making things right if you’re not fully satisfied.

Shipping & Returns Information

Free Worldwide Shipping

We offer free shipping worldwide on all new orders, using reliable carriers such as FedEx or UPS. Shipping times may vary by destination, but we work hard to dispatch orders quickly.

Tracking Information

Once your order has shipped, you will receive a tracking number so you can monitor your delivery at any time through the carrier’s website.

Estimated Delivery Time

Most orders arrive within 10–15 business days.

Delivery times may vary depending on your location, customs processing, and local courier operations.

Returns & Warranty Shipping Costs

If you are returning a product or submitting a warranty claim, customers are responsible for any return shipping costs.

Product Return and Refund Policy

Please ensure the product is:

• Properly packaged
  
• In good condition
  
• Returned with all original contents and accessories
  

Once we receive and inspect the returned item, we will process your refund within 1–2 business days.

Return Address

Pacific View

38 Tai Tam Road, Block 1, Unit 32A

Hong Kong

Mobile: +852 97471071

Claim Review & Transparency

We carefully review every return, refund, and warranty request.

While we reserve the right to decline a claim if it does not meet the outlined conditions, we are committed to handling all cases fairly and transparently. If a claim is rejected, we will always explain the reason so you fully understand our decision.