Frequently Asked Questions

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Email us at contact@nurtureyourpet.com

Shipping Policy

We ship anywhere in the US. We don’t currently ship internationally, but join our mailing list for updates.

We offer free standard shipping in the US for all orders.

Delivery usually take 10 business days.

We don’t ship to PO Boxes.

Every order is processed within 1-2 business days, but please note that orders placed on a Friday may not ship until Monday.

Due to COVID-19 shipping delays might be there.

We try to process orders very quickly, but please email us at contact@nurtureyourpet.com and we’ll update the address or try to find another good solution.

Returns and Exchanges

We understand things might not always work out. Currently we are only accepting returns if there is any Manufacturing or Quality Issues.

Once the order is delivered, Customer has 72 hours to inspect goods and place a return request if there is any Quality Issue.

We won’t be able to entertain any return request 72 hours after delivery. Raise a return request to contact@nurtureyourpet.com

We typically take 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.

Please e-mail us at contact@nurtureyourpet.com and we’ll take care of it right away.

Product Questions

In particular, be sure to wipe off any water or dirt after playing and store in a cool dry place. While we’ve used only the highest quality materials, we also suggest avoiding excessive biting or chewing to maintain strength. You can also wash them with cold water.

Absolutely! We can’t wait for you to see them. Sign up for our mailing list below for updates.

Order Questions

To check on the status of an order, sign into your account at nurtureyourpet.com and click “Orders” from the account menu. Your order status should be right there. You’re also always welcome to reach out to us at contact@nurtureyourpet.com for an update or message us on our social media handles.

How can I update my order?

We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to e-mail us contact@nurtureyourpet.com